Social distancing here at Woburn Sands Emporium
A statement from us about the days ahead - NOW OPEN
We know you will have a few questions about social distancing and numbers into the store. So, we thought it helpful if we explain exactly how it’s going to work before we open (Wednesday 13th May) We’ve learnt a lot from the supermarkets over the last few weeks and the safety of you and our team is paramount.
We will be limiting people in store to 40 at any one time. This is well below the industry advice and will help ensure we keep everyone 2m apart. We may review this and change it at a later date.
We are limiting groups entering store to a maximum of 2 people per household. Special consideration will be give to single parents with multiple children but we ask for you to supervise your children at all times.If we have 40 people in store then we have a queuing system at the front of the plant entrance that keeps everyone 2m apart.
The front of the store will be manned by one of our team, once they allow you to go in store then you will find a trolley next to a sanitiser station for you to wipe down. Everyone must wipe their trolley. Hand sanitiser is also available for you to use.
We will only use trolleys, no baskets are allowed.
Once in the store we are encouraging people to follow the same route but this does depend on what you want to buy. It’s vital that we all stay 2m apart from each other, including our team, and you will see lots of signage and floor stickers to remind you.
Once you have got everything you need, you will come down to the tills and we have created a queuing system that helps us keep everyone 2m apart. With only 40 people in store, we hope it will be quick but it will help us keep everyone 2m apart.
At the till, our team will explain how it will work. If you are with another member of your household please advise them to stand away from the tills. Only one person needs to make the payment.
We are not accepting cash at this point in time. Our contactless payments have been increased to £45.
Unfortunately all public and disabled toilets will be closed as we deem these to be the highest risk area. For disabled customers, one of our team will open the disabled toilet if required, please find a team member who will be happy to help.
We have taken our guidance from the HTA.
The restaurant will remain closed.
We will temporarily be pausing our online delivery service to allow us to ensure the team remain safe now we are open to the public. This will be revisited in the next week or so as we realise that a number of our customers are shielding. But we just need to take a moment to gather our thoughts.
You will understand that these rules are non negotiable. We must follow them for everyone’s safety. What we can assure you is that, alongside these measures, you will find our friendly team ready to help as they always do.
Under normal circumstances we know people love to visit and spend time browsing, and we love to see that. However, things are a bit different right now, and during these strange times with social distancing and the limit of customers we can allow in the garden centre, we would ask that you think a bit differently about your visit. We all want to come and get what we need, and allow everyone to do the same.
It's going to be different for a time, but normal times will come back. Until then, stay safe.
To ensure our staff and customer's safety in store, we have;
Limited the number of customers in our store.
Introduced a queuing system outside at the plant entrance where we ask customers to queue at each of the 2m markers.
Implemented clear floor markings and signage for safe distancing when queuing.
Installed a sanitiser station at the entrance where customers will be able to sanitise their trolley (we will only use trolleys, no baskets allowed).
Installed sanitisers around the store and ensure we are washing and sanitising our hands regularly.
Reduced number of tills to enable social distancing.
Sanitiser and wipes at the tills and will ensure the the chip and pin machine is sanitised after each transaction.
We ask that you;
Please respect the 2m distance with both our staff and other customers.
Only shop with one other member of your household - where possible, please shop on your own to reduce the number of people in the Garden Centre.
Where possible, plan your visit - have a list of items you require to help minimise browsing.
Look out for signs and floor markings.
Please respect our staff and ensure you follow social distancing measures or you may be asked to leave.
Pay by credit or debit card only and if possible use contactless payment (new limit is £45).