Frequently asked questions
Can I use gift cards online
We are sorry, but at the moment payment can only be made using credit/debit cards or Paypal.
Can I place an order over the phone?
At present, orders can only be taken online.
What products can and can't be refunded?
Anything perishable cannot be returned or refunded. Because plants are living products, we can't offer refunds unless they arrive damaged. We will refund all other products whether they are damaged or you change your mind.
Am I able to cancel my order online?
In most circumstances, it is not possible to make changes to your order once it has been picked.
How long do I have to return a product?
You have 28 days to return a product to us.
Can I add to or change an existing order?
We are sorry, but in most circumstances it is not possible to make changes to your order once you've placed it.