CLICK & COLLECT

COMING SOON! Our new FREE Click & Collect service allows you to order online and pick up your order at our Garden Centre. We aim to have your order ready within an hour of you purchasing online, for all orders placed before 3pm. Orders placed after this time will be available the next day.

Please wait until you have received an email confirmation that your order is ready before travelling to the Garden Centre. Please bring your order confirmation and a form of ID or your payment card with you to collect your order. You will also need to bring proof of age for any age restricted items.

Your order will be held for up to 7 days. After this time if you have not collected your order, it will be cancelled and you will be refunded.

Please note: whilst not all of our products are currently available for Click & Collect, if any of your items are required for delivery, all items will be delivered together. Please take note of our opening times when planning to collect from the Garden Centre.

HOME DELIVERY

We currently deliver Plants, Garden & other products (excluding furniture) up to 15 miles from store to the below postcodes only. Furniture Sets can be delivered up to 30 miles from the store.


Our current delivery days are Tuesday and Saturday for in-store and online orders. The order deadline for Tuesday delivery is 5pm Sunday; and for Saturday delivery the deadline is 5pm Thursday. We will always try to send your order on the soonest delivery day but this is not always possible. If a delivery day is already fully booked, your delivery will be added to the next available delivery day.

Depending on routes and the number of deliveries we are unable to provide an exact time for your delivery.  

​Due to Coronavirus, social distancing measures are in place. Please do not approach our drivers, they will deliver to a front garden/driveway and knock your door so you know they have been. 

DELIVERY PRICING

If your postcode isn’t listed above but falls within 15miles of our store please contact us and will see what we can do! hello@wsemporium.co.uk

​All our GARDEN, PLANT & OTHER PRODUCTS (excluding furniture & items requiring a 2 man lift) deliveries are up to 15 miles from store.  

​All our FURNITURE SETS over £500 will have FREE delivery up to 30 miles from store.

FURNITURE SETS under £500, which require a 2 man lift will have a delivery charge of £45. For sets that do not require a 2 man lift, a £25 delivery charge will be applied.

Due to the weight of COMPOST bags all compost orders will have an £8 delivery charge applied. Similar items of this size and weight will have the same charge.

Other products that require a 2 man lift will have a £45 delivery charge applied.

All other products will have a standard delivery charge of £4.99 applied.

Delivery charges will be calculated at checkout.

​RETURN POLICY

  • Anything perishable cannot be returned or refunded. Because plants are living products, we can’t offer refunds unless they arrive damaged. If plants do arrive damaged we will ask for a photo to be sent to us before we process any refund.  We will refund all other products whether they’re damaged or you change your mind within 28 days. After this date, you will not be eligible for a refund.
  • Under Consumer Contracts Regulations 2013, if you buy online, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exemptions.
  • If you wish to cancel your order, please contact us on 01908 281161 Mon – Sat 9am – 5pm.

Payment methods accepted are all major debit / credit cards.