Privacy Policy

wsemporium.co.uk is committed to protecting and respecting your privacy and the security of the information that you provide to us. 

In this Privacy & Cookies Policy we aim to be honest and clear about how we respect your privacy and how we handle the information we collect from you whilst you are using our Website.

This Privacy & Cookies Policy also sets out how wsemporium.co.uk collects your personal data, how we use it and who we share it with.

Any reference to you and your in this Privacy & Cookie Policy, means the person whose personal information is collected, used or processed by us.

We will only use your information in accordance with the Data Protection Act 2018 (as amended and updated or replaced from time to time)(referred to as the “Act”) and other applicable laws and regulations, including the General Data Protection Regulation (“GDPR”).

This Website

In order to provide you with a smooth, efficient and personalised experience while using our Website, we may collect and process personal information about you, including but not limited to your name, address, contact details such as your email address and phone number, date of birth, payment card details, products you buy and information about the way you have viewed and used our website.

Common scenarios involving the collection and processing of your personal information by us include information you give us and information we collect automatically about you. For example:

  • Ordering Products – if you order products on our Website or correspond with us by phone or e-mail you will give us personal information necessary to process, confirm and complete your order. This will include your delivery address and your payment card details.
  • Social Media – you may give us information when you participate in discussion boards or other social media functions on our Website or other social media accounts.
  • Registering Online – if you decide to register as a customer on our Website, you will complete a registration form which requests personal information about you.
  • Competitions, Promotions and Surveys – if you enter any competition or promotion we run, you will provide personal information to us.
  • Your Preferences – you may choose to provide us with information about your marketing preferences to enhance and personalise your use of our Website.

Information we collect about you when you visit this Website

Every time you visit our Website, we will automatically collect the following information:

  • Technical information – we may collect technical information such as the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Visit information – we may collect information about your visit to our Website, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

 

Children are not eligible to use our services and we ask that minors (under 18 years of age) do not submit any personal information to us.

Cookie Policy

For the full Cookie Policy please see the Cookie Policy page: https://www.wsemporium.co.uk/cookie-policy/

Cookies and Browser Settings

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, we will assume you consent to our use of cookies and other similar technologies (where consent is required) as set out in this Privacy & Cookies Policy, and our system will issue cookies when you log on to our Website.

How we use your personal information and Legal Basis

Our primary goal in collecting personal information from you is to provide you with a smooth, efficient and personalised experience while using our Website. This allows us to deliver products, and to provide services and features that most likely meet your needs, and to customise our service to make your experience easier and quicker.

We are likely to use your information for a number of business purposes and activities in line with our legitimate interests to administer the Website, to engage with users when they request products and services and to protect and exercise our rights as a business. Such uses include the following:

The Website

  • To process, confirm and complete any order of products that you make. In order to process payments online we require the billing address for the payment card used and your payment card details, which are passed to our payment processor, DataCash.
  • To manage our relationship with you if you are a registered customer.
  • To notify competition winners. We will not publish winners’ details on the site though on request we will provide details of any winner’s name. If the survey or contest has a sponsor then we may share information given by entrants with the sponsor, but only with the user’s consent.
  • To collect certain information about you based upon your behaviour on our site. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand and serve our users.
  • To analyse how our Website is used. We use a web analytics tool to analyse site usage, how our users arrive at our Website, what they do on the Website, what browser they are using and on what operating system (etc). This analytics data is collected via a JavaScript tag in the pages of our Website and is not tied to personally identifiable information.
  • We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Website, to resolve any disputes and to troubleshoot problems. At times, we may look across multiple users to identify problems or resolve disputes, and in particular on rare occasions we may evaluate your information to look for users using multiple User IDs or aliases.
  • If required, your information may be used by us, our employees, contractors, agents, affiliates, professional advisers and/or disclosed to third parties to comply with any legal obligation (or order) or to enforce our Terms of Website Use, Terms & Conditions of Purchase and this Privacy and Cookie Policy.

We will also process your personal data, for example your name, address and contact details, to carry out our contractual obligations to provide you with products or services which you have ordered or purchased from us and to contact you in relation to such products and services.

Our disclosure of your information

We may sell or rent any personally identifiable information about you to third parties. Such third parties may include loyalty scheme providers, other garden centre retailers or horticultural trade associations. In the event that we decide to do so, we shall obtain your prior consent to this, unless it is in the pursuit of our (or a third party’s) legitimate interests to sell or rent such information as part of a sale or transfer of assets.

Unfortunately, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy & Cookie Policy.

By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorise us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, Intellectual Property Rights infringement, or other activity that is illegal or may expose us to legal liability.

Occasionally we may need to share your information with third parties, as outlined below:

The Website

  • Payment Processing – we take online payments for our products and/or services. We use Wixpayment as our external payment provider. In addition to the information outlined above, we require the billing address of the credit card you use so that we can pass this to Wixpayment who check the address against the cardholder’s details for security purposes. We don’t store the credit card details on our server but we do store the billing details and a unique reference to your card details on the Wixpayment server so that we can process refunds or so you can pay again with the same card more easily. We also use the billing details in case we need to contact you regarding payments e.g. for a failed transaction. Wixpayment requires that you provide your credit card details to process the transaction. This is done on our secure server and this data is passed immediately and securely to Wixpayment for their processing. All communications between our servers and Wixpaymentss over an encrypted connection using SSL (Secure Sockets Layer).
  • Processing Orders – we use third parties to perform certain activities to help us complete your orders. For example, we use a third party to fulfil orders and deliver products to you. These third parties require access to your personal information to be able to perform their functions.
  • Corporate Transactions – in the event that we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party (or are subject to a corporate reorganisation within our corporate group), personal information held by us about our customers will be one of the transferred assets.
  • Advertisers – we do occasionally aggregate personally identifiable information and disclose such information in aggregate to advertisers and for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to personally identify you. There are some cases where we do pass on your personal details, however we only do this if you explicitly agree to this, typically by checking an opt-in checkbox where the default position will be that you do not agree to your details being passed on. For example, where we have events such as Supplier Showcases you may choose to opt-in, at the time of registering for the event, to allow your details to be passed on to those presenting
  • Your Personal Information is stored in our databases. Please note that the information you enter is not transferred outside of the European Economic Area by us. Where we need to provide appropriate details to third parties to complete the service purchased by you (such as passing your details to a delivery company to effect delivery of goods you have purchased) we cannot confirm where these third parties store their data. By submitting your information, you consent to this transfer.
  • We may also share your personal data with third parties:
    • where you have given us your consent to do so; and
    • where it is fair and reasonable to do so in the circumstances.

Marketing

We will only send marketing communications to your personal e-mail address if those communications relate to goods, services or opportunities which are similar to services we have already provided to you in the past or which you have expressed an interest in, or if you have consented to us contacting you in this way. We may send marketing communications to you by post on the basis of our legitimate interests to direct market to you by that method.

If you have provided us with information about your preferences, we may use your information to update you about products, promotions and offers that we think you may be interested in. You may update your preferences at any time or opt out of receiving such information at any time by contacting customer services. Alternatively you can also opt-out directly by using the unsubscribe links contained within the update e-mails. Even if you opt out of receiving such updates, we may still need to use your personal information for certain important purposes, such as completing an order that you have made.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your personal data) if we intend to use your personal data for such purposes or if we intend to disclose your information to any third party for such purposes.

Payment and credit card details

As explained above, we store a unique reference against your card details which allows us to process refunds automatically. Only the last four digits of your card number are available to our administrative staff. The first twelve digits are hidden so that our staff cannot see your full card details. None of your card or billing details are published on the Website in any way, nor are they visible to other users on your membership account.

Legal requests

mygardencentre.uk cooperates with law enforcement inquiries and other third parties to enforce laws, Intellectual Property Rights and other rights. Local and international law enforcement agencies can request and may receive your personally identifiable information.

Suppliers and Other Service Providers

From time to time we use third party Suppliers and Service Providers to facilitate our services. Where any Service Provider collects information directly from you (such as the situation where we ask a Service Provider to conduct a survey for us) you will be notified of the involvement of the Supplier or Service Provider, and all information disclosures you make will be strictly optional.

Your Privacy Rights

In addition to the right to be informed about how we use your personal information (as set out in this Privacy & Cookies Policy), you have various other rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights, please contact hello@wsemporium.co.uk or wsemporium.co.uk, Woburn Sands Emporium, Newport Road, Woburn Sands. MK17 8UF.

  • Right to object: You can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. Please contact us as noted above, providing details of your objection.
  • Access to your personal information: You can request access to a copy of your personal data that we hold, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision-making.
  • Right to withdraw consent: If you have given us your consent to use your personal information, you can withdraw your consent at any time. 
  • Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you. You can at any time review and change the information you submitted during registration by visiting the “My Account” section of the Website. You must promptly update your information if it changes.
  • Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it. We may not be able to erase your personal information in certain circumstances, for example where we need to comply with a legal obligation or for the establishment, exercise or defence of legal claims.
  • Portability: You can ask us to provide you or a third party with some of the personal data that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
  • Restriction:You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
  • No automated decision-making: Automated decision-making takes place when an electronic system uses personal data to make a decision without human intervention. You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is otherwise permitted by law. You also have certain rights to challenge decisions made about you. We do not currently carry out automated decision-making in relation to you, but we will notify you by updating this Privacy & Cookies Policy if this changes.
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We may need to verify your identity in order to process your request and ask you to provide valid identification documents to allow us to do so.

Other information collectors

Except as otherwise expressly discussed in this Privacy & Cookies Policy, this document only addresses the use and disclosure of information we collect from you via the Website or which we obtain when you visit the Website. To the extent that you disclose your information to other parties, whether they are other members of the Website or other sites throughout the Internet, different rules may apply to their use or disclosure of the personal information you disclose to them. We recommend that you review the privacy notices of such parties.

Security

In order to process and help protect your credit card details, we use SSL (Secure Sockets Layer) to secure all communications between the site and you where sensitive information is being exchanged. This includes (but is not limited to) Registration, Login, My Account and Checkout pages. On the Website we use reasonable endeavours to safeguard the confidentiality of your personally identifiable information but we do not use encryption to store your personally identifiable information. This is because we do not believe that the personal information we currently collect warrants such measures and the accompanying loss of speed experienced. You should be aware that “perfect security” does not exist on the Internet.

How Long We Store Your Personal Data

We will not retain your personal information for any longer than is necessary for our purposes, including for the purposes of satisfying any legal, accounting or reporting requirements.

Where we have been using your personal information to provide you with marketing, we will remove you from our marketing list if you ask us to do so, but we may still need to keep your information for ongoing contractual purposes if you continue to be our customer and for legal, accounting and regulatory reporting reasons.

Changes to this Privacy & Cookie Policy

If we are going to use your personal information in a manner different from that stated at the time of collection, we will make any changes to this Privacy & Cookie Policy and post them to our Website. We may also communicate these changes to you where appropriate. It is up to you whether you then continue to use the Website and our services following such changes. However, it is assumed that you accept such changes if you continue to use the Website and services. If you do not accept such changes then you should stop using the Website and services and contact us, as per above, should you wish to have any of your details removed.

Your right to Complain

You can make a complaint to us at hello@wsemporium.co.uk or wsemporium.co.uk, Woburn Sands Emporium, Newport Road, Woburn Sands. MK17 8UF. or to the data protection supervisory authority – in the UK, this is the Information Commissioner’s Office, at https://ico.org.uk/

Except as specifically permitted by this section, you may not disclose your mygardencentre.uk password to any third parties nor share it with any third parties. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password by visiting the “Change Password” section in “My Account”.

You may, however, disclose your password to certain third parties with whom we have entered into specific contractual and technical arrangements designed to safeguard your password, in order to enjoy the benefits of those third parties’ services. If you wish to change your password you can do so at any time through the “Change Password” section in “My Account” section of the site.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of the Terms of Website Use.

PROMOTION PRIVACY NOTICE

What Personal Data do we Collect?

How will we use your Personal Data?

Purpose of ProcessingPersonal Data processedLegal Grounds for processing Personal Data

Administering the promotionName, email address, phone number and/or postal address/postcodeCarrying out our contractual obligations regarding the promotion

Contacting promotion winnersName, email address, phone number and/or postal address/postcodeCarrying out our contractual obligations regarding the promotion

Disclosing name and county of promotion winnersName and general geographical locationRequired in order to comply with Legal Obligation

Sharing entrants’ personal data with sponsor of promotionName, email address, phone number and/or postal address/postcodeYour consent (you can withdraw your consent at any time)

Please note that if we need to process your personal data to carry out our contractual obligations to you, we may not be able to do so if you withhold that personal data.

Your Privacy Rights

  1. In addition to the right to be informed about how we use your personal data (as set out in this Promotion Privacy Notice), you have various other rights in respect of the personal data we hold about you – these are set out in more detail below. If you wish to exercise any of these rights, please contact  or wsemporium.co.uk, Woburn Sands Emporium, Newport Road, Woburn Sands. Mk17 8UF.
    • Right to object: You can object to our processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. Please contact us as noted above, providing details of your objection.
    • Access to your personal information: You can request access to a copy of your personal data that we hold, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision-making.
    • Right to withdraw consent: If you have given us your consent to use your personal data, you can withdraw your consent at any time. This might impact our ability to provide the promotion to you.
    • Rectification: You can ask us to change or complete any inaccurate or incomplete personal data held about you. You can at any time review and change the information you submitted during registration by visiting the “My Account” section of the Website. You must promptly update your information if it changes.
    • Erasure: You can ask us to delete your personal data where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it. We may not be able to erase your personal data in certain circumstances, for example where we need to comply with a legal obligation or for the establishment, exercise or defence of legal claims.
    • Portability: You can ask us to provide you or a third party with some of the personal data that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
    • Restriction: You can ask us to restrict the personal data we use about you where you have asked for it to be erased or where you have objected to our use of it.
    • No automated decision-making: Automated decision-making takes place when an electronic system uses personal data to make a decision without human intervention. You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is otherwise permitted by law. You also have certain rights to challenge decisions made about you. We do not currently carry out automated decision-making in relation to you in relation to the promotion, but we will notify you by updating this Promotion Privacy Notice if this changes.
  2. We do not control the use of your personal data by third parties (such as the Twitter and Instagram platforms), and so this Privacy Notice does not cover them. We recommend that you refer to the privacy notice of the relevant third party instead.
  3. We will not retain your personal data for any longer than is necessary for our purposes, including for the purposes of satisfying any legal, accounting or reporting requirements.
  4. Questions, comments and requests regarding this Promotion Privacy Notice are welcomed and should be addressed to hello@wsemporium.co.uk or wsemporium.co.uk, Woburn Sands Emporium, Newport Road, Woburn Sands. MK17 8UF.
  5. We do not transfer the personal data you provide to us in entering the promotion outside the EEA or the UK.
  6. You can make a complaint to us at hello@wsemporium.co.uk or wsemporium.co.uk, Woburn Sands Emporium, Newport Road, Woburn Sands. Mk17 8UF, or to the data protection supervisory authority – in the UK, this is the UK Information Commissioner’s Office, at https://ico.org.uk/.Any material changes we make to this Promotion Privacy Notice in the future will be notified to you by email (where appropriate).